Welcome to Raven House! Formerly known as Willow Creations. Our current processing time is 3-4 weeks.

Returns

Thank you for shopping at Raven House Crafts and Designs. If you are not entirely satisfied with your purchase, we're here to help. 

Returns

Due to the custom nature of our products, we do not allow returns. In the event there is a problem with your order, please contact us at returns@ravenhousecrafts.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

**Please note that we do not issue refunds, nor will we replace an item showing as delivered on shipped items.**

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@ravenhousecrafts.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@ravenhousecrafts.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. The only exception to this is if the item was damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we find that the item is not defective.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.